Emotional Intelligence in Digital Age

What is Emotional Intelligence?

Emotional intelligence is the ability to monitor our own and other people's emotions, to distinguish between different emotions and label them appropriately, and to use this information to guide our thinking and behavior.

In contrast to IQ, which is the ability to manipulate objects and master precision learning, emotional intelligence can be changed, improved at any stage of life.

Emotional Intelligence in Digital Age:

In the digital age, emotional intelligence is a necessary requirement in order to properly adapt to the complex and multi-generational business environment. From an organization's point of view, investing in the development of such abilities can provide leverage in the business arena. However, at the end of the day, practicing those skills with every possible opportunity is our responsibility.

Emotional Intelligence in Driving Complex Digital Transformations:

When you are driving a large and complex Digital Transformation, where you are dealing with various External Stakeholders like CXO's, IT Head, Department Heads and Business User Community; while also dealing with various Internal Leadership; it becomes even more important to understand their emotions and guide our thinking and behavior accordingly. Once you understand the priority of each stakeholder clearly, it is easy to drive your teams to a desired outcome.

Emotional Intelligence really helps in solving various complex problems, where there are very conflicting priorities in a Digital Transformation.